Our advice: competently, personally, individually


 So rich in variation as the sport presents itself, the inquiries of our customers also present themselves. Quite individually we compile with you an adequate solution for special uses or support with a suitable product choice.

Thanks to our long-standing experience awaits you of course personal consultation for complicated tasks. Our regular customers trust for nearly 20 years in this personal added value.

High- quality service and fast delivery times


Our aim is to give you the highest possible order flexibility. Therefore we choose a high service degree and dispose of the probably biggest stock in the German-speaking area for bow and crossbow sport article. Normally you receive orders from core products within 1-2 days or you choose the express service for a delivery among other things till 10:00 o'clock of the subsequent day.

 

By use of the systems of our main partner DPD a contemporary delivery tracking is possible for us to inform you on inquiry about the whereabouts of your order. The possibilities of the goods receiving are multi-layered. With pleasure we welcome you on site to pick it up yourself, perceive your wish on DHL broadcastings or handed over to your dispatch partner the consignments of goods. If no agreement is concluded, we dispatch regularly with the German package service (DPD) or by forwarding agency.

 

 

Different forwarding agency suppliers stand to us aside whose offers we obtain for you straight, compare and therefore at the time of the most favorable price to you settle. Of course we consider with forwarding agency broadcastings also the wish on previous telephone contract to support a free from problems delivery.

Order processing – uncomplicated and customer-oriented


We stand dependable to you and personal aside if you have any questions about the delivery. Use the wide-diversified choice possibilities from the product areas, communicate with us concerning desired special designs and we take care for you of a fast delivery.

 

We picking and make after your default, to form your work on the Point of Sale even more successfully. Therefore we are able among other things, desired colour combinations move to have influence on the product design or product combinations or to move objectives for new products. There are only few things which cannot be moved.

 

Are not afraid please contact us to place also unusual inquiries with us. With pleasure we stand to you and also helpfully aside, if you want to access goods beyond our product programme. If the alternative for you is no option, we take care of course immediately of the organisation of the electoral article and grasp your need in the meantime as a remains position or consider customised arrangements.

 

Please let us know whether you liked to send the product to yourselves or directly to the aim customer. Decide whether we should summarise order positions for you to combination missions or unwind with your special order marking individually.

Also about the time of the deliveries and the use of goods remains positions we conclude agreements with you. We take over for you also return orders with your direct customers or arrange exchange packages. By use of the offers of our dispatch partner DPD these costs often high to you as for example impacts save for excessive lengths with transports of long curves. With interest we discuss with you the additional services or send to you an overview.

Complaint management


unbureaucratic and customer-oriented 

 

Our Internet site was formed extravagantly to show the products and achievements of the company BLACK FLASH ARCHERY GmbH with descriptions and additional information’s of our business partners and their customer. Besides, we offer to you free and helpful software solutions of our partners (column Support) as well as usable trailer to the entertainment and better understandability. The separate Login area for our client’s leads among other things to special offers, downloads and well-chosen information.

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